Online and Mobile Banking Terms

1. Online and Mobile Banking Agreement

These Terms govern your use of our Online and Mobile Banking Services (“Online Services”). You agree to these Terms by your use of our Online Services and your use of any Online Services that we introduce in the future. If you have any questions about this agreement, contact us prior to acceptance as described in the Contact Us (section 26) at the end of this document.

2. System Requirements

Online Services provides you with the convenience and flexibility to perform certain banking transactions and functions for designated Account(s) through internet access on your personal computer or via a wireless handheld device. You must meet the following minimum software and hardware requirements for each device you use to access Online Services:

We recommend that you use the latest versions of the supported browsers and operating systems and keep security patches up-to-date. We do not support versions that are two releases or older than the current version. If you decide not to maintain such hardware and software, you may cancel Online Services at any time.

3. Account Access

You may access your Account(s) at our website, www.carrolltonbanking.com. You must follow all necessary instructions and obtain your Login Credentials before gaining access to Online Services. We may also utilize unique identifying information to confirm your identity. Your Login Credentials are used to gain access to Online Services and should be kept confidential at all times. It is recommended that you change your Login Credentials through Online Services, or with the assistance of our customer service, as allowed by our security requirements. There may be additional or optional security measures instituted by us to ensure the security of Online Services, including but not limited to, registering a telephone number to receive a One-Time Passcode by automated phone call or text to a mobile device.

4. Use of Personal Information

If you open an account or obtain a product or service from us using our online or mobile services, we may record your personal information from a scan or a copy of your driver’s license or other personal identification card, or we may receive an image or make a copy of your driver’s license or other personal identification card. We may store or retain this information to the extent permitted by law.

5. Account Liability For Unauthorized Online Account Use

Subject to federal and state law and these Terms, you are liable for any transaction or function performed using Online Services, whether made by yourself or someone authorized by you using your Login Credentials. You agree to take all reasonable measures to protect the security of your Login Credentials.

Please refer to the Your Liability (section 19) of these Terms for our liability policy.

As a precaution, we recommend that you do not send emails or other electronic messages containing confidential account information. You agree to not leave any device unattended while logged into Online Services, and you should never share your Login Credentials with us or anyone else. You understand that we are entitled to act upon any instructions received under your Login Credentials; therefore, you agree to guard and protect your Login Credentials to ensure the security and protection of your Account(s). If you have any concerns or suspicions that an unauthorized person has gained access to your Account(s) through Online Services, we recommend that you change your Login Credentials if possible and notify us immediately as described in the Contact Us (section 26) at the end of this document

6. Transactions and Functions of the Services

The transactions and functions available through Online Services may include, but are not limited to, the following:

• Internal Transfer of funds between Accounts
• Balance inquiries
• Request or retrieve a copy of a paid Check, or past statement on the Account
• Re-order checks for your Account(s), as applicable
• Conduct secure email communication with us regarding Online Services
• The use of our Bill Pay Services
• The use of Mobile Banking services
• The use of Zelle
• The use of External Transfers

The above transaction and function capabilities may be available, either all or in part, depending on the Account, customer type, or other Online Services limitations. We reserve the right to restrict the use of Online Services for any account type or to impose any other limitation or restriction on the use of Online Services.

7. Online Transaction Funding

In order for us to process an Online Services transfer request, the Account that you have designated for the debit must have sufficient funds to cover the transfer, including any overdraft protection plan coverage, and the funds must be considered available as described in our Funds Availability Policy Disclosure. Please refer to these Terms for any non-sufficient funds fee or other fee(s) that may be assessed. We are under no obligation to you when we have been unable to complete a transfer request due to insufficient or unavailable funds, or due to other circumstances out of our control, such as a system or power failure. If we are consistently unable to complete the requested transfer due to insufficient funds in the designated debit Account, then we reserve the right to cancel the transfer request and to revoke your Online Services privileges. If you have opted in to overdraft services, please refer to the Overdraft Services Consent Policy provided at account opening for any overdraft services policies related to funding your accounts and any overdraft fees.

8. Effective Timing of Internal Transactions

Online Services are available at any time of day, unless the system is undergoing maintenance. Internal Transfer transactions submitted before 7:00 PM on a Business Day will process the same day. Transfers requested after 7:00 PM on a Business Day or requested on a non-Business Day will process on the following Business Day to the receiving Account.

9. Effective Timing of External Transactions

Online Services are available at any time of day, unless the system is undergoing maintenance. External Transfers submitted before 7:00 PM on a Business Day will be submitted for processing the same day.

External Transfers submitted after 7:00 PM on a Business Day will be submitted for processing the following Business Day.

External Transfers require 3 Business Days to complete processing. For example, if you submit an External Transfer from an account you maintain with us on a Friday to an account you maintain at another financial institution, the funds can expect to be received at the other institution on the following Tuesday.

10. External Transfer Service

You can access External Transfer Services in the same manner that you access other Online Services by using your Login Credentials and meeting any other security measures that we may institute. The External Transfer Service enables you to transfer funds between your Eligible Account(s) that you maintain with us and your External Account(s) that are maintained by other financial institutions.

You represent and warrant that you are either the sole owner or a joint owner of the Eligible Transaction Account and the External Account and that you have all necessary legal rights, power and authority to transfer funds between the Eligible Transaction Account and the External Account. If you are a joint owner of the Eligible Transaction Account, External Account, or both, then you represent and warrant that (i) you have been authorized by all of the other joint owners to operate such Accounts without their consent (including without limitation to withdraw or deposit any amount of funds to such Accounts or to even withdraw all funds from such Accounts); and (ii) we may act on your instructions regarding such Accounts without liability to such other joint owners.

When we receive a Transfer Instruction from you, you authorize us to (i) debit your Eligible Transaction Account and remit funds on your behalf to the External Account designated by you and to debit your applicable Account or as applicable, to (ii) credit your Eligible Transaction Account and remit funds on your behalf from the External Account designated by you and to debit your applicable Account. You also authorize us to reverse a transfer from the applicable Account if the debit is returned from the other Account in the transaction for any reason, including but not limited to nonsufficient funds.

We will use reasonable efforts to make all your transfers properly. However, we shall incur no liability if we are unable to complete any transfers initiated by you because of the existence of any one or more of the following circumstances:

1. If, through no fault of ours, the Eligible Transaction Account or External Account does not contain sufficient funds to complete the transfer or the transfer would exceed the available balance in your account;
2. The Account to Account Transfer Service is not working properly and you know or have been advised by us about the malfunction before you execute the transaction;
3. You have not provided us with the correct information, including but not limited to, the correct Eligible Transaction Account or External Account information; and/or,
4. Circumstances beyond our control (such as, but not limited to, fire, flood, network or system down time, issues with the financial institution(s), or interference from an outside force) prevent the proper execution of the transfer and we have taken reasonable precautions to avoid those circumstances.

It is your responsibility to ensure the accuracy of any information that you enter into the External Transfer Service, and for informing us as soon as possible if you become aware that this information is inaccurate. We will make a reasonable effort to stop or recover a transfer made to the wrong Account once informed, but we do not guarantee such recovery and will bear no responsibility or liability for damages resulting from incorrect information entered by you.

We reserve the right to refuse any transfer. As required by applicable law, we will notify you promptly if we decide to refuse to transfer funds.

In using the Account to Account Transfer Service, you understand transfers may be returned for various reasons such as, but not limited to, the External Account number is not valid. We will use reasonable efforts to research and correct the transfer to the intended Account or void the transfer and credit your Account from which you attempted to transfer funds. You may receive notification from us.

11. Canceling A Transfer

A one-time transfer is immediate and cannot be canceled. The deadline for canceling a recurring transfer request is 3 days prior to transfer date. If you have any questions or problems canceling the transfer, please contact us immediately as described in the Contact Us (section 26) at the end of this document.

12. Cost of Service

Account transaction fees are stated in the Fee Schedule provided at account opening. Fees remain in effect and are not eliminated or changed with the use of Online Services. You have sole responsibility for any service fees you incur from your telephone, internet, or wireless service providers.

13. Bill Pay Services

You can access Bill Pay Services in the same manner that you access other Online Services by using your Login Credentials and meeting any other security measures that we may institute. You must indicate the Account that is to be considered the designated Account to be debited for your bill-paying activities. If using a Savings or Money Market Account, we may limit the number of transfers or withdrawals to six per month or statement period. You must maintain sufficient available funds in the designated Account to satisfy the expected payment activity.

In order to pay bills, you will need to create a list of payees, providing the information required to log and submit your payments accurately. We require at least 3 days as set-up time for Checks and online payments through Bill Pay Services. If we pay your bill by issuing a Check, we may, at our discretion, send the Check to the payee before the due date you selected. The payee may cash the Check before or after the selected due date. If your account has insufficient funds when the payee cashes the Check and we pay the item on your behalf, you will be responsible for paying the overdrawn balance, and we may charge you overdraft fees. Refer to the Fee Schedule provided at account opening for more information. If you fail to take into account our required set-up time and the payment is received by the payee after the due date, we are not responsible for any late charges or other actions that may be taken by the payee due to the late payment. Please make other payment arrangements for the payment that is due and set up the next payment to that payee through Bill Pay Services.

We assume responsibility for all reasonable efforts to process your payments through Bill Pay Services in a timely and accurate manner. We accept no liability for any damages you may incur due to insufficient or unavailable funds in the designated Account that may adversely affect payment processing, any inaccuracies in the payee information supplied in regards to this payment, any mishandling or delay in posting by the payee or the payee’s financial institution of account, or any system or postal delays or interruptions or any other circumstances out of our control, to the extent allowed by state and federal law and the provisions of these Terms. Also, contact us immediately as described in the Contact Us (section 26) at the end of this document if you suspect any security breach of your Login Credentials or any unauthorized activity using Bill Pay Service.

14. Canceling Bill Pay Services

You may cancel Bill Pay Services at any time by contacting us as described in the Contact Us (section 26) at the end of this document.

Be aware of any outstanding payments and make arrangements for future payments to the payees. When deleting specific payees only, you may individually delete that payee and retain the Bill Pay Services for any remaining payees.

15. Mobile Banking

Mobile Banking services refers to all financial services made available to you and which you may access through the use of a wireless handheld device or mobile phone, including but not limited to, viewing account balances, remote deposit capture, and text message banking. Mobile Banking is available by downloading the Carrollton Bank for Consumers app from the Apple App Store or Google Play Store.

16. Accessibility and Liability

Our Mobile Banking services are designed to be available 24 hours each day, 7 days per week. We do not warrant that Mobile Banking services will always function properly or that disruption or suspension of Mobile Banking services will not occur. You agree that we will not be liable for any loss, costs, damages, or expenses resulting from the interruption of Mobile Banking services. You also agree that these Mobile Banking services are separate from any services provided by your wireless service provider. Your wireless provider is responsible for any issues involving your handheld device, your internet access, or any other of its services and products you use to access Mobile Banking services. Standard data and messaging rates, short message service (SMS) fees, and other charges from your wireless provider apply when utilizing Mobile Banking services.

To cancel text messaging from us, send STOP to 49875. For help or information regarding text messaging, send HELP to 49875 or contact our customer service at onlinebanking@carrolltonbanking.com or (314) 655-3899. You expressly consent to receipt of a text message confirming your STOP request.

Supported Carriers: All major carriers.

17. Mobile Devices

You are responsible for providing and maintaining your own wireless handheld device and for ensuring that it is compatible with Mobile Banking services. We are not responsible for any problems you may experience with your equipment or for any damage to your device from the use of Mobile Banking services. You understand that wireless devices may be subject to viruses, and we are not responsible for ensuring your device is protected from these viruses.

18. Transaction Limits

You acknowledge that we may limit the number and frequency of transactions conducted through Mobile Banking services and that we may also place limits on transaction and transfer amounts in our sole discretion.

19. Your Liability

You are responsible for the activity performed through Online Services using your Login Credentials, including any activity performed by others who use your Login Credentials whether or not authorized by you. You also agree to review your Account activity online, through periodic statements or through the use of any other application. If you have any questions or concerns about any Online Services activity, you should contact us immediately as described in the Contact Us (section 26) at the end of this document.

You acknowledge that you do not own or have any proprietary rights to Online Services and any unauthorized reproduction in whole or in part is strictly prohibited. You agree not to use Online Services to conduct any activity that is illicit or illegal. You agree to comply with all applicable federal and state laws, Nacha, and these Terms in regard to these Online Services and any transaction or functions performed using these Online Services.

20. Our Liability

We are responsible for taking all reasonable measures to ensure that Online Services are available and functioning optimally, reserving the right to temporarily remove Online Services from access for maintenance or upgrades. We also accept responsibility to process any function or transaction requested by you through Online Services in a timely manner when submitted within these Terms.

The hardware and software specifications for these Online Services are located in the System Requirements section above. We accept no responsibility, and you agree to hold us harmless for any delay or inaccuracy of any transaction or function information due to an interruption or loss of communications in the service provided by your web browser, wireless provider, or your system hardware or software, to the extent allowed by state and federal law. We also accept no responsibility, and you agree to hold us harmless for any system virus or other system problem attributable to Online Services or to your internet or wireless service provider.

21. Canceling Service

You may cancel any or all of these Online Services at any time by contacting us as described in the Contact Us (section 26) at the end of this document.

Upon cancellation, you agree to immediately discontinue any use of our Online Services, and you agree to remain liable for all transactions performed on your Accounts. We reserve the right to refuse your application for Online Services if your Accounts are not in good standing, and to suspend, restrict, or cancel your authorization to use Online Services at any time, at our discretion. We will take reasonable measures to reach you concerning the Online Service cancelation, but are under no obligation to provide you such notice. If Online Services are reinstated, these Terms will remain in effect.

22. Governing Law

The Terms and conditions of this Agreement are subject to and governed by the laws of Illinois and federal law. The Accounts designated for access through Online Services continue to be governed under these Terms. We will notify you of any changes as required by law.

23. Severability

Whenever possible, each provision of these Terms shall be interpreted in such manner as to be effective and valid under applicable law. If any provision of these Terms is found to be prohibited by or invalid under applicable law, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or the remaining provisions of these Terms.

24. Assignability.

We may assign our rights and duties under these Terms to an affiliate or successor. You may not assign your right and duties under these Terms at any time.

25. No Waiver.

You understand and agree that no delay or failure on our part to exercise any right, remedy, power, or privilege under these Terms shall effect or preclude our future exercise of that right, remedy, power, or privilege.

26. Contact Us

You may contact us by phone at (314) 655-3899 or email at onlinebanking@carrolltonbanking.com.