Security
Protection through knowledge
Every day, cybercriminals develop more sophisticated ways to attempt to access your private data. These threats are harder to detect, which is why awareness and protection are more important than ever.
- It's important to know that unless you initiate contact with us directly, we will never ask you to provide your personal information, such as your account number, Social Security number, One Time Password (OTP), a two-factor authentication code used to login to your Online Banking Account, or user ID, through email, U.S. mail, live or automated phone call, or text message.
- If you contact Carrollton Bank, we may request certain information to verify your identity. However, we will never ask for your password or your One Time Password (OTP).
- If you receive any suspicious emails or phone calls claiming to be from Carrollton Bank and asking for your personal or account information, please do not respond and immediately contact us at (888) 533-1877.
- All Carrollton Bank debit and credit cards have 24/7 fraud protection. If we spot potentially fraudulent charges on your account, we’ll text or email you and ask if the charge is legitimate. If no response is received, Carrollton Bank will call you at the number listed on your account.
Learn More about Protecting Your Information
You play a vital role in protecting your personal information. Understanding how to recognize common scams and prevent account fraud and identity theft is key to staying safe online. Visit our Common Scams resource page to learn more about real-world examples of how cybercriminals attempt to steal personal data—and practical tips to help you recognize and avoid these threats before they happen. If you believe you’ve been a victim of account fraud, please contact your local Carrollton Bank office right away. You can also follow these recommended steps to protect yourself and respond effectively.
Passwords
Each online banking user will be assigned a unique user code and password. Passwords should never be shared with anyone. A secure password is:
- A combination of numbers, letters and special characters
- Is at least 12 characters in length
- Is not reused for other accounts
Please note, Carrollton Bank will never ask for your password.
Multi Factor Authentication
Carrollton Bank utilizes two-factor authentication. A One Time Password (OTP) is used to authenticate customers accessing their Online Banking Account. This security requirement helps prevent an unauthorized person from accessing your accounts.
Please note, Carrollton Bank will never ask you for your OTP.
Account Alerts
We believe security is a shared responsibility. Carrollton Bank uses a combination of mandatory and optional account alerts. You can enable optional account alerts to be notified when specific activity occurs on your account. It is recommended that you review optional account alerts regularly.
Security Reminders
For your banking security, please remember:
- Never share or disclose or write down login and password information
- Always use a complex password consisting of numbers, letters and special characters
- Never share your One Time Password (OTP)
- Subscribe to account alerts
Visit our Security Best Practices resource page to learn more about recommended account controls and safety recommendations.
Report Suspicious Activity
If you notice unusual or suspicious activity or suspect that someone is trying to access your personal or account information without authorization, please contact your local Carrollton Bank office.
Fraud or Identity Theft
If you feel you have been the victim of account fraud, please contact your local Carrollton Bank office.
Phishing
Please forward all Carrollton Bank-related phishing attempts to: security@carrolltonbanking.com.
Due to the insecure nature of email, do not include any personal information such as account numbers or social security numbers, in emails or forms.